Last updated: March 1st, 2025
The website (hereafter “Website”) https://www.gettrusty.io/ is operated by Get Trusty doo, a company registered under the laws of the Republic of Serbia whose head office is located at Vojvode Micka Krstica 1V, Belgrade, Serbia (hereafter “Get Trusty,” “we,” or “us"). This Privacy Policy explains how Get Trusty collects, uses, and protects personal data (hereafter “Personal Data”) of visitors and users (hereafter “you” or “your") of the Website and our services. We comply with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable privacy laws, as described below.
What personal data do we collect?
We collect Personal Data when you use our services. This includes:
- Identification and contact information: such as the phone number, email address.
- Technical information: IP address, device ID.
We do not collect sensitive Personal Data such as health information, political opinions, or religious beliefs.
Applicable privacy regulations
We are committed to complying with global privacy standards and currently operate under the following frameworks and regulations:
- GDPR – European Union / EEA: Primary regulation governing all personal data processing activities.
- UK GDPR / Data Protection Act 2018 – United Kingdom: Applies when processing personal data of UK individuals.
- Swiss Federal Act on Data Protection (FADP) – Switzerland: Applies to Swiss personal data where applicable.
- California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) – United States / California: Aligned in terms of access and deletion rights for California consumers.
- Lei Geral de Proteção de Dados (LGPD) – Brazil: When processing involves Brazilian users through customer instructions.
- EU-U.S. Data Privacy Framework (DPF): Adhered to when engaging with sub-processors in the U.S., such as AWS or other services certified under the DPF.
Purposes and legal bases for processing personal data
We only process your Personal Data when we have a valid legal basis, including:
- Performance of a contract: to provide services, process payments, and manage your account.
- Legitimate interests: to prevent fraud and ensure the security of our services.
- Compliance with legal obligations: to meet regulatory or legal requirements.
- Consent: where required, such as for sending marketing communications.
Sharing your personal data
We may share your Personal Data with:
- Service providers: such as IT and payment processors to support our services.
- Legal authorities: when required by law or to protect our rights.
- Partners: as necessary for fraud prevention or service delivery.
Sub-processors: We use Amazon Web Services (AWS) as a cloud service provider. AWS processes data on our behalf and is located in Frankfurt, Germany, within the European Union.
Data location and international transfers
All Personal Data is processed and stored within the European Economic Area (EEA).
We do not transfer Personal Data outside the EEA.
Retention periods
| Purpose | Retention Period |
|---|---|
| Managing your account | Until account closure or three years of inactivity |
| Responding to inquiries | Until resolution of the inquiry |
| Legal or regulatory compliance | As required by applicable laws |
Data security
We implement appropriate technical and organizational measures to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction.
Your rights
Under the GDPR, you have the following rights regarding your Personal Data:
- Access: Request a copy of the data we hold about you.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your data where applicable.
- Restriction: Limit processing under certain conditions.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests.
- Withdrawal of consent: Withdraw consent for processing at any time.
To exercise your rights, contact us at info@gettrusty.io. You may also lodge a complaint with your local data protection authority.
Changes to this data policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Please check periodically for updates.
Contact us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
- Email: privacy@gettrusty.io
- Address: Vojvode Micka Krstica 1V, Belgrade, Serbia